FAQS
Reach Out to Us for More Information
Visit the Website: Browse through the variety of products listed on our website. Another way is to send Product Inquiry is to send Email us your product requirements to info@innovirbio.com, including the product details and desired quantity. If the product is a custom synthesis, please include relevant specifications. Quotation Timeline for standard products, you will typically receive a quotation via email or WhatsApp within 24 hours. For custom synthesis products, we may take 2-3 days to provide a quote, as we need to check the availability of starting materials and discuss specific requirements.This process ensures that you receive a quick and accurate quotation tailored to your needs.
At Innovir Biosciences, we offer all possible pack sizes for our products. Please note the following details regarding our quotations and packaging: Quotation depend on Specified Quantity and Pack Size requested. If there is any change in the pack size, it is important to communicate this during the quotation request. Regarding multiple packs, for certain products, depending on the requirements and specifications, our company may charge for multiple packs. Each product is dispatched with a weighing slip that provides the weight of the product up to two decimal places. The weighing slip will also include the tare weight of the vial, including the cap, for accurate measurement. Please ensure that your pack size and quantity requirements are clearly mentioned to receive an accurate quotation.
At Innovir Biosciences, we provide a minimum shelf life of 1 year on all products, ensuring their quality and stability for this period under standard storage conditions. However, please note that certain sensitive compounds may have specific storage requirements. These products need to be maintained under prescribed conditions, and their shelf life may vary accordingly. For sensitive compounds, Innovir Biosciences will provide detailed storage instructions to ensure that their quality is preserved according to the specified guidelines. These instructions will outline the necessary conditions, such as temperature, humidity, and other environmental factors, required to maintain the integrity of the product. We highly recommend that you refer to the product's label or accompanying documentation for specific handling and storage requirements to prevent any degradation or loss of efficacy. Proper adherence to these guidelines will help ensure that the sensitive compounds remain stable throughout their shelf life.
At Innovir Biosciences, we ensure that all products are accompanied by the necessary documentation for safe handling, use, and compliance. For every product, we provide COA, MSDS, spectral date, Safety Data Sheets and other related shipping documents
For every customized project, Innovir Biosciences ensures timely updates are provided to our clients. You will receive regular progress reports and information about your project via email at info@innovirbio.com. Please note that the product delivery timeline depends on the experimental outcomes of the synthesis project. The delivery schedule will be adjusted based on the progress and results of the ongoing work, and we will keep you informed of any changes or delays. We are committed to providing transparency and ensuring that the project is completed with the highest standards of quality.
Innovir Biosciences follows a pre-payment process for all business transactions. However, please note that for certain deals, there may be a 30-day lead time from the date of the purchase order before the product is dispatched. This lead time is applicable depending on the specifics of the order, such as custom synthesis projects or any other factors that may require additional time for preparation, production, or testing. We will communicate clearly about the expected timelines for each order and keep you updated on the progress.
The delivery time for in-stock products from Innovir Biosciences depends on the delivery location. Typically, products are shipped via FedEx, and delivery takes approximately 4-5 working days, depending on the clearance process. Once the product is dispatched, we will provide timely updates regarding the shipment status, so you can track your order and anticipate its arrival. If there are any unforeseen delays or changes in the delivery schedule, we will keep you informed promptly.